Terms of Use

1. Using Cernos

Cernos is a business software service for sales professionals and revenue teams. You are responsible for using Cernos only for lawful business purposes and in a way that respects your employer's policies, your customers' expectations, and applicable laws.

You must provide accurate account information, keep your login secure, and promptly tell us if you believe your account has been compromised.

2. Your workspace and integrations

Cernos works by connecting to services you authorize, such as email, calendar, CRM, and meeting tools. You control which integrations you connect. By connecting an integration, you confirm that you have the right to authorize Cernos to access that workspace data for the purpose of delivering the service.

You remain responsible for the data, contacts, customer records, materials, and instructions you bring into Cernos.

3. Billing, trials, and subscriptions

Paid subscriptions, trials, invoices, and payment methods are handled through Stripe. Subscription prices and trial terms are shown at checkout. Unless a checkout page or written agreement says otherwise, paid plans renew automatically until canceled.

Your Cernos account identity may be different from the billing email used in Stripe. The billing email is used for receipts and payment administration only; it does not become the identity that informs your Cernos workspace.

You can manage supported billing actions through Stripe's customer portal when enabled, or by contacting support@cernossi.com.

4. Acceptable use

You may not use Cernos to:

• violate laws or third-party rights;
• access data you are not authorized to access;
• send spam, deceptive messages, or unlawful communications;
• reverse engineer, disrupt, overload, or abuse the service;
• upload malware or attempt to bypass security controls;
• use outputs as a substitute for your own professional judgment.

5. Outputs and professional judgment

Cernos provides sales context, meeting preparation, summaries, and recommendations based on available workspace evidence. These outputs are meant to support your judgment, not replace it. You are responsible for reviewing outputs before relying on them or sending them to anyone else.

6. Privacy and security

Our Privacy Policy explains what data Cernos handles, how it is used, and how long it is retained. It is available at app.cernos.app/privacy.

Cernos Desktop is designed as a seller-private overlay. It does not access, record, transcribe, or transmit audio or video, and its local meeting-detection signal is not sent to Cernos servers.

7. Intellectual property

Cernos, including its software, design, workflows, and documentation, is owned by Complex Sales Intelligence LLC and its licensors. You may use Cernos only as allowed by these Terms or by a separate written agreement.

You retain ownership of the customer, prospect, CRM, email, calendar, and other business data you provide or authorize Cernos to process.

8. Availability and changes

We may update, improve, suspend, or discontinue parts of Cernos over time. We try to avoid unnecessary disruption, but we do not guarantee that the service will always be uninterrupted or error-free.

9. Termination

You may stop using Cernos at any time. We may suspend or terminate access if an account violates these Terms, creates security or legal risk, or is used in a way that could harm Cernos, other users, or third parties.

10. Disclaimers and limits

Cernos is provided on an "as is" and "as available" basis to the extent permitted by law. We disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the extent permitted by law, Complex Sales Intelligence LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption arising from your use of Cernos.

11. Contact

For account, billing, or product questions: support@cernossi.com

For privacy, security, or compliance questions: security@cernossi.com